Listening to the Voice of the Customer in our Six Sigma Culture

What We Heard Our Customers Say...

SECURITY IS THE #1 CONCERN

Security issues are a growing concern to the customer. Technicians who
can be trusted in the office day and night and who understand office
security issues are key.

EXPERIENCED STAFF AND GUARANTEED SERVICE ARE KEY

Customers wanted to be assured that the specialty cleaning service
company that they hire provides experienced and well-trained staff,
responds quickly to needs and stands behind the service they provide.

PROFESSIONAL IMAGE IS THE KEY REASON FOR CLEANING

Although other reasons such as a healthier environment were considered
important, image was deemed as the main concern.

GET THE SPOTS OUT

Although we know the damaging impact of heightened soil level in carpets,
this is not an issue of primary concern for our customers. It is the spots
and stains that they see and expect us to properly deal with.